Privacy policy
Last updated: 23/09/2026
Coals Studio respects your privacy and is committed to protecting your personal data. This privacy policy explains how personal information submitted through this website is collected, used and stored.
Who is responsible for your data?
This website is operated by:
Coals CommV
Bruneaustraat 65
1755 Kester
Belgium
Company number: BE1027.395.690
Email: info@coals.be
Coals Studio is the data controller responsible for the processing of personal data submitted through this website.
What information do we collect?
When you contact Coals Studio through the contact form, you may provide the following information:
- First and last name
- Email address
- Company name
- Your message and any information you choose to include in it
Only information necessary to respond to your enquiry is requested.
How do we use your information?
The information you submit through the contact form is used solely to:
- respond to your enquiry;
- communicate with you about a potential project or collaboration;
- prepare or follow up on a proposal or requested service.
Your personal information is not sold or used for unrelated marketing purposes.
Legal basis
Your personal data is processed where necessary to respond to your request and, where relevant, to take steps before entering into an agreement with you.
In other cases, processing may be based on Coals Studio’s legitimate interest in responding to business enquiries and maintaining professional communication.
The GDPR allows personal data to be processed on several legal grounds, including steps necessary before entering into a contract and legitimate interests, provided the individual’s rights are respected.
How long do we keep your data?
Contact enquiries are kept only for as long as reasonably necessary to respond to your request and follow up on a potential collaboration.
As a general rule, contact-form correspondence that does not result in a client relationship will be deleted after 12 months following the last contact.
If your enquiry results in a professional relationship, certain information may be retained for longer where required for contractual, administrative, accounting or legal purposes.
The GDPR requires personal data to be kept no longer than necessary for the purpose for which it was collected.
Who has access to your data?
Your personal data is only accessible to Coals Studio and to service providers that are technically necessary to operate the website, email service or contact form.
These service providers may process personal data on behalf of Coals Studio and are required to handle it appropriately and securely.
International data transfers
If a website, hosting, email or form service processes personal data outside the European Economic Area, appropriate safeguards will be used where required under the GDPR.
Your rights
Under the GDPR, you may have the right to:
- access the personal data held about you;
- request correction of inaccurate information;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable.
You can exercise these rights by contacting info@coals.be. GDPR requests must generally be answered within one month.
You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Gegevensbeschermingsautoriteit / Autorité de protection des données
Drukpersstraat 35 / Rue de la Presse 35
1000 Brussels, Belgium
contact@apd-gba.be
Security
Coals Studio takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.
Cookies
This website does not use analytics, marketing or tracking cookies. A strictly necessary session cookie is only set when required for the site to function. To protect the contact form against spam, we use ALTCHA, which sets no cookies and shares no data with third parties.
Changes to this privacy policy
This privacy policy may be updated when the website, services or applicable privacy requirements change. The most recent version will always be available on this page.